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[vanityeverlastingbonet]

1:I have the $60 minute plan + 30 for unlimited data for the iphone...& my friend has this same plan & he complain that the data plan is not really unlimited since he end up paying a extra $100 for data...I think he is lying but if he isn't than at&t need to rephrase "unlimited"
2:
y is the ordering so long with at&t...I ordered service with you guys thursday over the telephone...than I had to wait 24 to 48(thankfully it was less than 24 hour more like 23) hours for a email from apple & than respond to it before they send off the phone?also will I get another confirmation email from apple telling me when they will send?
also y I can't follow my order on at&t site eventho I have a 14 digit confirmation #...

3
I hear nothing but complaints bout at&t towers...but I believe you guys have the 2nd most customers (I thought those titles belonged to verizon & sprint)...so the question is why can't the towers go up quicker?


excuse the typo's I'm typing on my palm pre which I hate

[postalUT]

Originally Posted by tredstone

I had heard that AT&T was charging people who weren't activating their iPhone within the first 30 days the difference of the subsidy in order to discourage people just buying it and then unlocking/selling.

It's possible. I haven't heard anything official about this. I do know that if you cancel service within 30 days and don't return the phone they will bill you for the subsidy

[postalUT]

Originally Posted by Mattheous

I want to get an iPhone next month (as my contract with my current carrier expires soon). But I'm confused as to the billing.

1) What will my first month's bill be? I have the cheapest possible everything on the plan, and the $5 (200 messages) text plan.

2) How does the billing statement cycle? If I get it on a certain day of the month, will the billing statement by due that day the next month?

3) I read on the forums that the billing is paid in advance--does that mean I have to pay for two months at a time?!

1) the cheapest will be $39.99 for 450 minutes $5 for text and $30 for data so your looking at around $65 before taxes and depending on where you live you will have taxes. In TN it's around $80

2) It depends on your signup day. They determine the start of the billing cycle when you sign up for the plan and usually it will be within 1-5 days of the signup date each month. The billing cutoff date will be the same each month

3) Your first bill will include prorated portions of the first few days you signup before the first full billing cycle starts plus a full bill plus activation fees. When you sign up they will give you an estimate of the first month's bill on your CSS that will be given to you. Subsequent bills will be cheaper

[postalUT]

Originally Posted by vanityeverlastingbonet

1:I have the $60 minute plan + 30 for unlimited data for the iphone...& my friend has this same plan & he complain that the data plan is not really unlimited since he end up paying a extra $100 for data...I think he is lying but if he isn't than at&t need to rephrase "unlimited"
2:
y is the ordering so long with at&t...I ordered service with you guys thursday over the telephone...than I had to wait 24 to 48(thankfully it was less than 24 hour more like 23) hours for a email from apple & than respond to it before they send off the phone?also will I get another confirmation email from apple telling me when they will send?
also y I can't follow my order on at&t site eventho I have a 14 digit confirmation #...

3
I hear nothing but complaints bout at&t towers...but I believe you guys have the 2nd most customers (I thought those titles belonged to verizon & sprint)...so the question is why can't the towers go up quicker?


excuse the typo's I'm typing on my palm pre which I hate

I apologize but I can't officially speak on most of these questions since I do not represent the departments involved or AT&T as a company. What I would say is that it would have been much easier to sign up in a physical store. Not only do you get all your questions answered and not have to wait for the iPhone to ship, you also give some hard-working individual some commission to help support their family.

[vanityeverlastingbonet]

also if ur phone is lost/stolen does that mean whomever found/stole it can't get it turned on correct.I heard that is the case with sprint & verizon

[postalUT]

Originally Posted by vanityeverlastingbonet

also if ur phone is lost/stolen does that mean whomever found/stole it can't get it turned on correct.I heard that is the case with sprint & verizon

That's possible on Sprint and Verizon because they are CDMA networks. CDMA phones operate because the device identification information is stored in the phone itself, therefore if it's reported stolen, VZW or Sprint can look it up and refuse to activate it.

AT&T and the iPhone operate on GSM. The user identification is stored in the removable SIM card. If you report the phone stolen, they can refuse connections from the SIM card however, once the SIM card is removed the iPhone is able to accept another AT&T SIM card and function fully.

If you're concerned, I would recommend a two prong approach (note that this is my PERSONAL set up, not an official solution from AT&T). The first is to sign up for MobileMe. This will allow you to track the phone and try to recover if stolen. It will also allow you to remote wipe all the information on the device so your information stays secure. I also contacted my homeowner's insurance agent and asked to have a rider put onto my homeowner's policy that covers all four of my iPhones. This is on an agent by agent basis so call them up. One might refuse to do it, where another won't have a problem with it. I don't pay a deductible and the replacement cost was set at the full retail price when new.

[DRTigerlilly]

not entirely true. GSM phones have an identification just like the CMDA phones it's called the IMEI # and i find it interesting that though ATT uses it to check if you have an iPhone on their network to charge you the data plan, they don't use it to block phones reported stolen. Which they could implement if they wanted to.

Though it exists in Europe there is no IMEI Blacklist in teh US...can't quite figure out why though.

[postalUT]

Originally Posted by DRTigerlilly

not entirely true. GSM phones have an identification just like the CMDA phones it's called the IMEI # and i find it interesting that though ATT uses it to check if you have an iPhone on their network to charge you the data plan, they don't use it to block phones reported stolen. Which they could implement if they wanted to.

Though it exists in Europe there is no IMEI Blacklist in teh US...can't quite figure out why though.

I imagine it's because customer's would be extra mad if iPhone IMEI's were blacklisted after they are found again. I'm not sure if a device is able to be un-blacklisted on CDMA carriers.

[tredstone]

Originally Posted by postalUT

It's possible. I haven't heard anything official about this. I do know that if you cancel service within 30 days and don't return the phone they will bill you for the subsidy

Could you look into it to see what the official policy is (whether there is a subsidy fee for non-activation after 30 days)? Would be greatly appreciated - thanks!

[deafton]

Can you tell me what the process is if you order an Iphone over the phone? What are the steps? How long does it take? I am also porting a number. Thanks.